Vistastores.com offers a no-hassle return policy. For any reason, if you are not satisfied with your purchase, return it and we will promptly refund your money to the original credit card. Simply follow the instructions:
- 1) Returns cannot be accepted beyond 30 days from the original shipping date.
- 2) Products must be new, unused, unaltered and uninstalled. The items must arrive with the original packaging and accessories. In case of customer remorse, customer will be liable for 20% restocking fees.
- 3) Customer will be issued Return Authorization Number for the product that is to be returned back. Products will not be accepted without the Return Authorization Number. Indicate your Return Authorization Number on the packing slip, on the outside of the box and include your packing slip with your return.
- 4) Returns must be shipped prepaid by the customer. For your convenience, vistastores.com can send FedEx pre-paid return shipping labels. We use our discounted shipping rates to bring the items back to our warehouse. Customer will pay flat return shipping fees. Please refer to following table for our hassle free flat rate return shipping labels fees.
- Item Price Flat rate return shipping label fees
- $ 0.00 - $ 200.00 $20.00
- $ 200.01 - $300.00 $25.00
- $ 300.01 - $400.00 $30.00
- $ 400.01 and above 10% of the item price
- 5) Refund/Discount will process with in 8 - 10 business days from the date of RETURN Shipping.
- 6) If you have any questions, contact vistastores.com (firstname.lastname@example.org or at 1-800-901-6454) during Customer Support hours which are Monday to Friday 8:00 am to 5:00 pm EST.
Vistastores.com does not charge restocking fees for items that fit within our return policy guidelines. To ensure you do not get charged a restocking fee, make sure your item is in new condition and in the original box and that you are still within the 30 day return window. Please allow 3-5 business days for your return to be processed.