Will I ever be charged for delivery?
Currently we deliver to all 50 U.S. States and U.S. Territories. We will not charge delivery on any items shipped to the 48 contiguous U.S. States (including Washington D.C.). We do not deliver to Puerto Rico, P.O. boxes, Alaska, Hawaii and U.S. Territories, international addresses or APO addresses. A U.S. consolidation point and a TCN# is required for overseas destinations.
What is your shipping/delivery policy?
Your delivery method will be confirmed on the acknowledgment email we send to you after processing your order.
Most of our vista stores are shipped via UPS or FedEx Ground. In certain cases, for large vista stores that ship fully assembled, we will ship via a common carrier truck line. Common carrier deliveries differ from UPS or FedEx Ground deliveries in that you will need to be present at the time of delivery to sign for your package as well as carry it in from the tailgate of the truck. This is often referred to as "tailgate delivery". If needed, we can arrange for the carrier to call 24 hours prior to delivery so that you will know when to expect them.
If you have stairs, special needs or require inside delivery, please give us specific details in the "Shipping Instructions" area on the Shipping page while submitting your order or call 1-800-901-6454. If there are complications or additional costs because of your needs, we will contact you.
Please email us
or call 1-800-901-6454 if you have any questions.
If I am not able to receive a delivery, will VistaStores.com leave the merchandise at my door or in a spot that I specify?
vista stores that ship via UPS or FedEx Ground typically will be left at your door if you are not there at the time of delivery. However, Common carrier deliveries require you to be present at the time of delivery.
May I request a morning delivery?
Because delivery times are scheduled at the discretion of the carrier used for your order, we cannot accept requests for specific delivery times.
When will my order ship?
Delivery will typically occur within 1-2 weeks of when your order is placed.
Is it possible to receive my product faster than 1-2 weeks?
2-3 day delivery is available in many areas. Please call 1-800-901-6454 to speak to one of our vista stores specialists for pricing and availability.